Our Practice Policies
Veterinarian /Client Relationship:
Our staff is committed to serving your pets medical needs and treating you with dignity and respect. In Return, we ask that you treat our staff with the same dignity and respect. The well-being of our clients and staff members is our utmost concern. Understand if you are verbally or physically abusive to a staff member or another client, you will be Discharged. If you are discharged , you can no longer schedule appointments or consider us your doctor. You will have to find another doctor at a different practice.
Attendance:
Regular attendance at doctor's appointments is essential to the success of your pets care. Accordingly, our practice has adopted the following policies:
* Please Call to Cancel: If you cannot make your scheduled appointment, please call 24 hours in advance to reschedule. Our office participates in reminder calls as a courtesy to our clients. However, it is your responsibility to keep track of your appointments. Please listen to the entire message and Confirm or Cancel your appointment accordingly. If cancellation is not within the stated time frame an appointment exam fee will be charged $39.00.
* Follow Up Appointments: Please schedule any follow up appointments with our office before you leave so that you are able to get an appointment for the day and time that is most convenient for you. It is your responsibility to make the appropriate follow up appointment for your pets treatment plan.
* Late Visits: If you are late to a scheduled appointment by more than 15 minutes, you will likely be asked to reschedule. However, we will make an effort to see you if the schedule permits.
* No-Shows: A No-show is when you miss an appointment without calling to cancel or reschedule. If you No-Show an appointment, you will be rescheduled to the next available appointment. The office procedures regarding No-Shows is as follows:
** First Time: you will be charged for that exam appointment $74.00
** Second Time: you will be charged for that exam appointment and be requested to prepay
for all future exams appointments.
** Third Time: you will receive a letter stating that you have been discharged from the practice.
** Exceptions: New Clients who no-show will have to pay for the missed exam appointment and also prepay all future exam appointments.
Compliance: Following your pets prescribed treatment plan is important for your pets health and well being. If you do not follow the medical staff's instructions about important health issues, our office will not be able to effectively provide for your pets medical needs. The office procedures regarding noncompliance client will be discharged from the practice.
Contacting Us: Please allow at least 24 to 48 hours to return your call. However, we will make every effort to return your call as soon as possible.
Paperwork: We will be glad to complete any forms but cannot interrupt our office hours to do so. Please allow 5-7 days to complete your paperwork.
Prescriptions: All hand written prescription will have a $5.00 Processing fee.
04/2024